08707 700471 info@stertil.co.uk

The key to market leading service is the recruitment of quality, fully trained and valued staff in both the field and office.

Service & Support

Stertil Stokvis continues to invest in the recruitment of quality, fully trained and valued staff in both the field and office.
Our carefully selected service staff are committed to providing the best service possible and are authorised to resolve any customer issues as they occur.

Call: 0870 770 0471

We are able to call up detailed customer records at the touch of a button on our service software programme. This latest technology enables us to see at a glance all of the equipment installed at any site along with details of warranties, maintenance contracts and previous service visit history. Any service requests can now be entered quickly and accurately in accordance with individually agreed service levels. 

All calls to our brand new service office are now answered by people, not machines. We are also able to call up detailed customer records at the touch of a button on our service software programme. This latest technology enables us to see at a glance all of the equipment installed at any site along with details of warranties, maintenance contracts and previous service visit history. Any service requests can now be entered quickly and accurately in accordance with individually agreed service levels.

Maintenance Contracts

Stertil can tailor a maintenance contract to meet even the most demanding of requirements from our customers. Whether you are seeking a basic service to cover your minimum legal requirements at the lowest price possible, or need a full preventative maintenance service to minimise breakdowns throughout the year we have a contract which will meet your needs.

Servicing costs start from as little as £10.00 per unit

Breakdown Repairs

Correctly maintained equipment rarely suffers from breakdowns, however from time to time a breakdown may occur.  Stertil Stokvis is able to offer customers a fast response to breakdown repairs and our factory trained and equipped service technicians carry a comprehensive range of replacement parts enabling us to make operational repairs to over 90% of Stertil products in just one visit.

Only Stertil Stokvis is able to offer this level of service as we are the sole distributors of Stertil replacement parts in the UK. Stertil Stokvis is also able to service and repair all makes of Dock Levellers, Scissor Lifts, Wheel Restraints, Industrial Doors, Rapid Roll Doors, Roller Shutters and related products.

Spares

We are currently able to supply replacement parts for all Stertil Dock & Door Products from stock and regularly provide items for products over 20 years old. Our policy of providing replacement parts for the lifetime of our products ensures that your investment will continue to provide value for money year after year.

Please reference the spare part in the attached table and either send us an email or fill in the Spare Parts Form

    Should you wish to purchase only spare parts we are able to take payment by credit card for your convenience.

Model

Document

Levellers

 
Mini Dock Leveller, HA List
Mini Dock Leveller, HP List
Mini Dock Leveller, LA List
P-Series Leveller, PF List
P-Series Leveller, PP List
S-Series Leveller, SF List
S-Series Leveller, SP List
X-Series Leveller, XF List
X-Series Leveller, XP List
X-Series Leveller, XPH List
SSC - SMC Controller List

Shelters

 
WE Shelter List
WF, WL, WS Shelter List
WIS Shelter  List

Vehicle Restraint

 
COMBILOK List

Rapid Roll Doors

 
RR Logic II Controller List
RR Logic III Controller List
RR MMC Controller List
RR Clean List
RR D313 List
RR Food List
RR Ultra Tough MI Door List
RR 300 List
RR 330 List
RR 355 List
RR 392 List
RR 600 List
RR 660 List
RR 910 List
RR 3000 List
RR Controls List

 

Calls answered by our Stertil Customer Service Team

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